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FAQ -> Paid Webinars -> Refunds and Voided Transactions

Refunds and Voided Transactions

Category: Paid Webinars

a. My event has been cancelled, but people have already paid. How can I ensure everyone gets a refund?

It is in your best interest not to make mass refunds for paid tickets and, if possible, not to cancel paid events. The commission paid to LiveWebinar is non-refundable, any refunds must be processed by the host of the event in the payment system they have connected to their account.

b. I’d like to void a token; how do I go about this?

It’s possible to void a token in the “Account Event Tokens” page. You can void a token by using the “Expire” option. This causes the selected to expire, however, you can restore it. You can find more information in this section of the manual.