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FAQ -> Paid Webinars -> My event has been cancelled, but people have already paid. How can I ensure everyone gets a refund?
My event has been cancelled, but people have already paid. How can I ensure everyone gets a refund?
Category: Paid Webinars
It is in your best interest not to make mass refunds for paid tickets and, if possible, not to cancel paid events. The commission paid to LiveWebinar is non-refundable, any refunds must be processed by the host of the event in the payment system they have connected to their account.