Frequently Asked Questions
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- I have an echo in my video calls, how do I eliminate it?
- How to achieve the green screen effect?
- How to achieve the green screen effect?
- How can I allow somebody to share their camera? How can I allow/disallow participants to speak?
- How to enable Picture-in-Picture?
- How to enlarge the size of your view cam
- Why is the image on my camera mirrored?
- My audio quality is bad. How can I improve it?
- Phone bridge
- Pixelation, glitches and poor video quality.
- Is it possible to make attendees share their camera view during a webinar?
- What can I do to improve the quality of my video/recordings?
- Delayed start of the recorder
- Do you have an audio and video editor?
- External storage/FTP
- How can I upload my recording to external storage having a lower plan?
- Can I download or send a link to my webinar? Where can I download it?
- I don’t have 30 fps recordings, is 24 fps enough for recording webinars?
- Can I use Screen Sharing on mobile devices?
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- Presenters and Screen Sharing
- What are the recommended web browsers for Screen Sharing?
- Who can access/use the storage during an event?
- Storage Management
- What's the difference between storage and recording storage?
- Which codec is used by LW for Streaming and Recording?
- What is the difference between Live Streaming and Broadcasting to Social Media?
- Does LiveWebinar accept YouTube live?
- Why is my streaming to Facebook/YouTube delayed?
- What if I use higher parameters than recommended?
- How is my stream secured?
- What are the recommended settings when I want to stream to LiveWebinar?
- Agenda Creator
- Branding Tool - Frequently Asked Questions
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- Does LiveWebinar offer a CNAME solution for non-enterprise users?
- How to embed LiveWebinar meeting room on my website?
- Removing “Made with <3 by LiveWebinar” sign
- What is the cost of a White Label plan?
- What is included in White Label solution?
- How much bandwidth do I need for hosting events in LiveWebinar?
- What are the hardware and software requirements to host events on LiveWebinar?
- Account Assistants - Frequently Asked Questions
- Cancelling Your Account
- Deleting Your Account
- Do discount codes apply to the buying of add-ons?
- Freeze Accounts
- How are add-ons billed?
- How can I pay for subscriptions or add-ons?
- How can I upgrade or downgrade my account?
- How is the price for a concurrent session calculated?
- Why was my paid account automatically downgraded to a FREE account?
- What are add-ons, and how can I purchase them?
- How can I unsubscribe from an add-on?
- What does the account balance show?
- What is the legacy billing system?
- Why haven't I received the full amount for my add-on refund?
- Connecting a Form to Hubspot
- How do I integrate LiveWebinar with Hubspot?
- Creating Paid Webinars
- Payments
- Refunds and Voided Transactions
- Using Tickets
- Events Available with LiveWebinar REST Webhooks
- Basics of the LiveWebinar x PabblyConnect Integration
- What’s the difference between account assistants and sub-accounts?
- How to Create Sub-Accounts
- Sharing Files with Sub-Accounts
- What’s the difference between sub-accounts and main accounts?
- When can I use sub-accounts?
- Can I sync meetings with Google Calendar?
- Do you offer WordPress integrations?
- Does the MailChimp integration recognize first/last name tags?
- HeySummit Integration
- How can I host paid webinars with HeySummit
- How can I integrate LiveWebinar with my domain?
- How to connect your own integrations to LiveWebinar
- Is the "Invite Participants" feature provided by your API?
- Sendinblue Integration
- Custom Registration and Leads Forms
- How to delete someone from my list of registrants?
- Languages
- What is the max number of scheduled events and permanent rooms?
- Adding files to auto-start
- Can I have an Evergreen webinar and a live webinar at once?
- Can I remove the “event is ready” screen?
- Can I set many different time slots for one webinar?
- Can I upload my own external recordings?
- Do evergreen webinars count as concurrent sessions?
- Leave Page URL
- How are Evergreen events different from uploading the webinar on YouTube?
- How many participants can show up on the screen at a time?
- How to customize a Call to Action?
- How to generate password tokens
- How to prevent participants from sharing their links?
- How to set the frequency of your Evergreen webinars
- Is it possible to upload a PDF and then show it as presentation slides?
- Max duration of session
- Is it possible to sign up once for a multiple events/online meetings cycle in LiveWebinar?
- Participant Tracking
- Tabs synchronization
- What happens after the Evergreen webinar is set up and then it runs live?
- What happens if someone shows up after webinar has already started?
- What is a concurrent session?
- I want to record an event and make it an evergreen webinar. What recording layouts should I use first?
- Where can I find the results of the test I’ve just made during my webinar?
- Where do I find the icon/button/setting for scheduling an Evergreen Event?
- Is LiveWebinar compliant with Privacy Shield?
- Is LiveWebinar GDPR compliant?
- Is LiveWebinar HIPPA compliant?
- Location of Servers
- Some materials that will help you know LiveWebinar better
- What kind of data is stored in the EU?
- Where can I find reviews of your product?
- Allowed number of scheduled evergreen webinars in regular LiveWebinar plans
- Evergreen limits in AppSumo Plans
- How many participants can be displayed on camera?
- Limits on Test & Surveys
- What is the maximum number of participants I can purchase?
- Number of hosts
- Room capacity
- Scheduling event limits
- How many speakers can appear on the screen in relation to the viewer limits?
- What does the “10 Presenter” limit mean?
- Can I buy AppSumo codes with the Stack Commerce/Stack Social plan?
- How can I buy the AppSumo codes?
- How can I redeem codes?
- How can I upgrade my existing AppSumo account with the new codes?
- How many concurrent sessions can I get with new AppSumo codes?
- How do sub-accounts work within AppSumo accounts?
- What’s Appsumo LTD plan?
- I bought a yearly deal last year, and now purchased a life time deal - do I have to create a new account?
- Audio Modes
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
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FAQ -> AppSumo
AppSumo
- What’s Appsumo LTD plan?
- How can I upgrade my existing AppSumo account with the new codes?
- How can I buy the AppSumo codes?
- How many concurrent sessions can I get with new AppSumo codes?
- How do sub-accounts work within AppSumo accounts?
- Can I buy AppSumo codes with the Stack Commerce/Stack Social plan?
- I bought a yearly deal last year, and now purchased a life time deal - do I have to create a new account?