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Frequently Asked Questions

How can we help you?

We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link

FAQ -> Paid Webinars -> Payments

Paid Webinars

Payments

How do I receive the money I earned via paid webinars?  

The income you earn from your events will be sent directly to the account connected to your selected payment gateway. The funds will be decreased by 10% per the commission LiveWebinar receives for each purchased ticket.  

 

I want to change the provider I use for my payment gateway, how can I do that? 

You can change your provider by going to your profile menu, clicking on “Billing”, and then opening the “Paid Webinars” tab. You will see the payment gateway you’ve selected and you can delete it and connect to another one.  

Change provider

 

What is the minimum number of tickets that can be made available for an event? 

There is no minimum number of tickets you can create (if they will be paid ones), however you can have a maximum of 300 tickets for one event. The minimum cost of a single ticket is 1 USD, and the maximum price is 500 USD, or it’s equivalent in other currencies. 

 

Can I integrate my system of generating invoices with LiveWebinar? 

The entire process of handling invoices is done via your payment gateway. For more details regarding invoices, we suggest contact with Braintree or Stripe.

 

To consult the manual for this feature, click here.