FAQ -> Room Chat -> How do you moderate chat in LiveWebinar?

How do you moderate chat in LiveWebinar?

Chat moderation can be set in the advanced settings tab in the event creation panel and directly in the webinar room in the chat settings.

1. How do I start chat moderation before a webinar?

After creating a webinar room, go to the Advanced Settings tab. Locate the Room Features section.  Activate the chat moderation option by clicking on the toggle button By default, chat moderation is disabled. 

2. How do I start chat moderation during a webinar?

To begin moderating, go to the chat settings and select the “Start Moderation” option. Once it is enabled, the chat moderator will see the chat moderation window. All incoming messages from participants will be approved or removed by the moderator – messages from the host or presenters cannot be moderated.

3. Assigning a moderator role

Before or during an event, as the host, you can select a chat moderator. This person will control the participants’ messages that appear in the chat. To set a moderator, you can send the person a Moderator invitation before the event. 

Alternatively, you can change someone’s role to moderator during the event. To do so, find the person in the Participant’s List, and click the (i) button next to their name. Then, change their role accordingly.

4. What is the chat moderation process like?

When the moderator opens the chat window to begin moderating, they will see the window below. On the left will appear messages that are waiting for the moderator, and on the right will appear the chat with the latest approved messages. To begin checking the messages that come in, the moderator only needs to hover their mouse of the message and they will see four options appear.

Here are the four options the moderator has:

1. Approve the message.
2. Edit the message.
3. Start a private chat with the participant sending the message.
4. Delete the message entirely.