Frequently Asked Questions
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- I have an echo in my video calls, how do I eliminate it?
- How to achieve the green screen effect?
- How to achieve the green screen effect?
- How can I allow somebody to share their camera? How can I allow/disallow participants to speak?
- How to enable Picture-in-Picture?
- How to enlarge the size of your view cam
- Why is the image on my camera mirrored?
- My audio quality is bad. How can I improve it?
- Phone bridge
- Pixelation, glitches and poor video quality.
- Is it possible to make attendees share their camera view during a webinar?
- How many speakers can appear on the screen in relation to the viewer limits?
- What can I do to improve the quality of my video/recordings?
- Which codec is preferred by LW for Streaming and Recording?
- Do you have an audio and video editor?
- External storage/FTP
- How can I upload my recording to external storage on a lower plan?
- I don’t have 30 fps recordings, is 24 fps enough for recording webinars?
- Can I use Screen Sharing on mobile devices?
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- What are the recommended web browsers for Screen Sharing?
- Limits on Presenter Roles
- Presenters and Screen Sharing
- Storage Management
- What does the “10 Presenter” limit mean?
- Where can I find reviews of your product?
- What is the difference between Live Streaming and Broadcasting to Social Media?
- Why is my streaming to Facebook/YouTube delayed?
- What if I use higher parameters than recommended?
- How is my stream secured?
- What are the recommended settings when I want to stream to LiveWebinar?
- Can I integrate LiveWebinar with ReStream?
- Agenda Creator
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- What is included in White Label solution?
- How much bandwidth do I need for hosting events in LiveWebinar?
- What are the hardware and software requirements to host events on LiveWebinar?
- Freeze Accounts
- Purchasing Add-Ons
- Connecting a Form to Hubspot
- How do I integrate LiveWebinar with Hubspot?
- Creating Paid Webinars
- Payments
- Refunds and Voided Transactions
- Using Tickets
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
CATEGORIES
FAQ -> Recording -> External storage/FTP
Recording
External storage/FTP
An Amazon S3 cloud storage or FTP server may be used for storing webinar recordings. Eachtime a new webinar event recording is created it will be automatically uploaded to S3 cloudstorage or a FTP server of your choice. Note that when editing your recordings with the built-in audio/video editor to make a copy of the original recording since saving any changes whileediting will overwrite the original file.
Storage and Recording storage are two separate things. Recording storage is only for yourLiveWebinar recordings and are counted separately from your Storage area which is for storingyour files and folders you upload. Recording storage is measured in hours.
You can manually download your recordings to your desktop and there is also a settings optionunder your account where you can connect your AWS S3 storage or FTP server. Whencompleted, LiveWebinar will automatically upload your recordings to your storage area in thecloud.