We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
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FAQ -> Evergreen webinars -> Can I use the Waiting Room option for Evergreen Events?
Can I use the Waiting Room option for Evergreen Events?
Category: Evergreen webinars
No, the waiting room option is only available for scheduled events and permanent rooms only. However, in evergreen webinars, you have the option: "Restrict access to your webinar room". IF ENABLED: Attendees are allowed to join 60 minutes before or after the event. During this time, a message will be displayed that the event hasn’t started yet or it has ended. IF DISABLED: attendees will be able to join the event, after it has been scheduled.