Frequently Asked Questions
How can we help you?
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- Pixelation, glitches and poor video quality
- What can I do to improve the quality of my video/recordings?
- My audio quality is bad. How can I improve it?
- How to enlarge the size of your view cam
- I have an echo in my video calls, how do I eliminate it?
- Why is the image on my camera mirrored?
- Is it possible to make attendees share their camera view during a webinar?
- How to enable Picture-in-Picture?
- How to achieve the green screen effect?
- I don’t have 30 fps recordings, is 12 fps enough for recording webinars?
- External storage/FTP
- Difference between Remote Desktop and Screen Sharing
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- Can I use Screen Sharing on mobile devices?
- What are the recommended web browsers for Screen Sharing?
- Where can I find reviews of your product?
- Storage Management
- Limits on Presenter Roles
- What does the “10 Presenter” limit mean?
- Presenters and Screen Sharing
- What is the difference between Live Streaming and Broadcasting to Social Media?
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- What is included in White Label solution?
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
Audio & Video
Pixelation, glitches and poor video quality.
There are numerous of things that affect the video quality as we use a combination of perceptual codecs that allow us to achieve the highest possible video quality.
Pixelation is caused by the camera itself and your participants will see the same view. There is a 1.5Mbit reserved for camera feed and the codec used is adaptive, which means it has to fit that 1.5Mbit bandwidth. For example, if you move fast, that means most of the video area changes and codecs have to send a lot of data. That causes reducing the video quality of the camera itself. All participants will see the same.
Higher FPS will help for improving the quality of your videos, but please keep in mind that LiveWebinar is not a software for streaming movies. For example, if you want to play a YouTube movie in Full HD in a room and maximize it so it will fill the entire screen, there will be a degradation in video quality because the recorded movie will be lagging.