Frequently Asked Questions
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- I have an echo in my video calls, how do I eliminate it?
- How to achieve the green screen effect?
- How to achieve the green screen effect?
- How can I allow somebody to share their camera? How can I allow/disallow participants to speak?
- How to enable Picture-in-Picture?
- How to enlarge the size of your view cam
- Why is the image on my camera mirrored?
- My audio quality is bad. How can I improve it?
- Phone bridge
- Pixelation, glitches and poor video quality.
- Is it possible to make attendees share their camera view during a webinar?
- How many speakers can appear on the screen in relation to the viewer limits?
- What can I do to improve the quality of my video/recordings?
- Which codec is preferred by LW for Streaming and Recording?
- Do you have an audio and video editor?
- External storage/FTP
- How can I upload my recording to external storage on a lower plan?
- I don’t have 30 fps recordings, is 24 fps enough for recording webinars?
- Can I use Screen Sharing on mobile devices?
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- What are the recommended web browsers for Screen Sharing?
- Limits on Presenter Roles
- Presenters and Screen Sharing
- Storage Management
- What does the “10 Presenter” limit mean?
- Where can I find reviews of your product?
- What is the difference between Live Streaming and Broadcasting to Social Media?
- Why is my streaming to Facebook/YouTube delayed?
- What if I use higher parameters than recommended?
- How is my stream secured?
- What are the recommended settings when I want to stream to LiveWebinar?
- Can I integrate LiveWebinar with ReStream?
- Agenda Creator
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- What is included in White Label solution?
- How much bandwidth do I need for hosting events in LiveWebinar?
- What are the hardware and software requirements to host events on LiveWebinar?
- Freeze Accounts
- Purchasing Add-Ons
- Connecting a Form to Hubspot
- How do I integrate LiveWebinar with Hubspot?
- Creating Paid Webinars
- Payments
- Refunds and Voided Transactions
- Using Tickets
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
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FAQ -> Audio & Video -> Pixelation, glitches and poor video quality.
Audio & Video
Pixelation, glitches and poor video quality.
There are numerous of things that affect the video quality as we use a combination of perceptual codecs that allow us to achieve the highest possible video quality.
Pixelation is caused by the camera itself and your participants will see the same view. There is a 200-400Kbit/s reserved for camera feed and the codec used is adaptive, which means it has to fit that 200-400Kbit/s bandwidth. For example, if you move fast, that means most of the video area changes and codecs have to send a lot of data. That causes reducing the video quality of the camera itself. All participants will see the same.
Higher FPS will help for improving the quality of your videos, but please keep in mind that LiveWebinar is not a software for streaming movies. For example, if you want to play a YouTube movie in Full HD in a room and maximize it so it will fill the entire screen, there will be a degradation in video quality because the recorded movie will be lagging.