Frequently Asked Questions
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- I have an echo in my video calls, how do I eliminate it?
- How to achieve the green screen effect?
- How to achieve the green screen effect?
- How can I allow somebody to share their camera? How can I allow/disallow participants to speak?
- How to enable Picture-in-Picture?
- How to enlarge the size of your view cam
- Why is the image on my camera mirrored?
- My audio quality is bad. How can I improve it?
- Phone bridge
- Pixelation, glitches and poor video quality.
- Is it possible to make attendees share their camera view during a webinar?
- How many speakers can appear on the screen in relation to the viewer limits?
- What can I do to improve the quality of my video/recordings?
- Which codec is preferred by LW for Streaming and Recording?
- Do you have an audio and video editor?
- External storage/FTP
- How can I upload my recording to external storage on a lower plan?
- I don’t have 30 fps recordings, is 24 fps enough for recording webinars?
- Can I use Screen Sharing on mobile devices?
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- What are the recommended web browsers for Screen Sharing?
- Limits on Presenter Roles
- Presenters and Screen Sharing
- Storage Management
- What does the “10 Presenter” limit mean?
- Where can I find reviews of your product?
- What is the difference between Live Streaming and Broadcasting to Social Media?
- Why is my streaming to Facebook/YouTube delayed?
- What if I use higher parameters than recommended?
- How is my stream secured?
- What are the recommended settings when I want to stream to LiveWebinar?
- Can I integrate LiveWebinar with ReStream?
- Agenda Creator
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- What is included in White Label solution?
- How much bandwidth do I need for hosting events in LiveWebinar?
- What are the hardware and software requirements to host events on LiveWebinar?
- Freeze Accounts
- Purchasing Add-Ons
- Connecting a Form to Hubspot
- How do I integrate LiveWebinar with Hubspot?
- Creating Paid Webinars
- Refunds and Voided Transactions
- Using Tickets
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
Audio & Video
My audio quality is bad. How can I improve it?
- Check your internet connection:
- Test your WiFi connection before the start of the call and make sure it’s not used by too many users and devices, so that the speed stays consistent. Ask your colleagues to disconnect their devices from WiFi connection or politely ask them to connect to another hotspot. Without a good connection, conducting a conference call may have disruptive consequences, as it will keep connecting and disconnecting multiple times and you won’t be able run a smooth meeting.
- Don’t use cell phones:
- Even though smartphones may be your main mean of communication, when conducting a conference meeting, we advise you to choose your PC or laptop, instead of a smartphone.
- Most of the modern and expensive smartphones won’t have good sound quality, compared to landline phones or wired computers do. When conducting a meeting via mobile phone, make sure to arrange your call in a quiet place. If you’re making the call on the move or in a noisy environment, make sure to mute your microphone when you aren’t speaking to avoid background noise.
- Eliminate noises:
- Position yourself in a noiseless and quiet environment as much as you can during the call. Avoid having a conference call in the cafeteria or in the public spaces where you’ll experience as little background noise as possible. Try to find a small place where you’ll be alone so nothing can distract you. Don’t choose big areas without much furniture or with blank walls – this will cause an echo in the room, which will also disturb your conversation.
- Stop the audio echo:
- This usually happens when there are lots of people and your speaker system is situated too close to your microphone and the sound will get reflected in the speakers. All you have to do is move the microphone away. If you are on your phone, try to mute yourself when listening to others on speakerphone since this can generate an echo as well.
- Don’t use a speakerphone:
- Speakerphones are a convenient option for hands-free conference calls, although they don’t usually have high quality, so your colleagues might have trouble hearing you or vice versa – will hear not only you, but all the keystrokes you make. Avoid using a speakerphone if your speech is going to be long. Instead, consider investing in a headset, that frees your hands as well as provides you with a much better call experience.
- Keep the distance:
- Keep a moderate distance from the microphone – if you are too far, your colleagues won’t hear you, while if you are too close, they will hear a loud popping sound whenever you pronounce letters “p” or “b.” Make sure to find the right distance before the conference – pronounce popping sounds and pay attention to the way you hear them: if your “p”-s and “b”-s still sound too sharp, move your microphone away just a bit, also put your headset mic off to the side of your mouth and not directly in front of it.