Frequently Asked Questions
How can we help you?
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- Pixelation, glitches and poor video quality
- What can I do to improve the quality of my video/recordings?
- My audio quality is bad. How can I improve it?
- How to enable Picture-in-Picture?
- I don’t have 30 fps recordings, is 12 fps enough for recording webinars?
- External storage/FTP
- Difference between Remote Desktop and Screen Sharing
- Is it possible to keep the Presenter's webcam visible while the "Slides" are showing?
- Can I use Screen Sharing on mobile devices?
- What are the recommended web browsers for Screen Sharing?
- Where can I find reviews of your product?
- Storage Management
- Limits on Presenter Roles
- What does the “10 Presenter” limit mean?
- Presenters and Screen Sharing
- What is the difference between Live Streaming and Broadcasting to Social Media?
- How can I customize my meetings with my logo / colors / fonts and backgrounds?
- What is included in White Label solution?
We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link
Audio & Video
My audio quality is bad. How can I improve it?
- Check your internet connection:
- Test your WiFi connection before the start of the call and make sure it’s not used by too many users and devices, so that the speed stays consistent. Ask your colleagues to disconnect their devices from WiFi connection or politely ask them to connect to another hotspot. Without a good connection, conducting a conference call may have disruptive consequences, as it will keep connecting and disconnecting multiple times and you won’t be able run a smooth meeting.
- Don’t use cell phones:
- Even though smartphones may be your main mean of communication, when conducting a conference meeting, we advise you to choose your PC or laptop, instead of a smartphone.
- Most of the modern and expensive smartphones won’t have good sound quality, compared to landline phones or wired computers do. When conducting a meeting via mobile phone, make sure to arrange your call in a quiet place. If you’re making the call on the move or in a noisy environment, make sure to mute your microphone when you aren’t speaking to avoid background noise.
- Eliminate noises:
- Position yourself in a noiseless and quiet environment as much as you can during the call. Avoid having a conference call in the cafeteria or in the public spaces where you’ll experience as little background noise as possible. Try to find a small place where you’ll be alone so nothing can distract you. Don’t choose big areas without much furniture or with blank walls – this will cause an echo in the room, which will also disturb your conversation.
- Stop the audio echo:
- This usually happens when there are lots of people and your speaker system is situated too close to your microphone and the sound will get reflected in the speakers. All you have to do is move the microphone away. If you are on your phone, try to mute yourself when listening to others on speakerphone since this can generate an echo as well.
- Don’t use a speakerphone:
- Speakerphones are a convenient option for hands-free conference calls, although they don’t usually have high quality, so your colleagues might have trouble hearing you or vice versa – will hear not only you, but all the keystrokes you make. Avoid using a speakerphone if your speech is going to be long. Instead, consider investing in a headset, that frees your hands as well as provides you with a much better call experience.
- Keep the distance:
- Keep a moderate distance from the microphone – if you are too far, your colleagues won’t hear you, while if you are too close, they will hear a loud popping sound whenever you pronounce letters “p” or “b.” Make sure to find the right distance before the conference – pronounce popping sounds and pay attention to the way you hear them: if your “p”-s and “b”-s still sound too sharp, move your microphone away just a bit, also put your headset mic off to the side of your mouth and not directly in front of it.