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Frequently Asked Questions

How can we help you?

We are in the middle of updating our support section, if you want to see all the frequently asked questions you can find them under this link

FAQ -> Paid Webinars -> Refunds and Voided Transactions

Paid Webinars

Refunds and Voided Transactions

My event has been canceled, but people have already paid. How can I ensure everyone gets a refund? 

It is in your best interest not to make mass refunds for paid tickets and, if possible, not to cancel paid events. The commission paid to LiveWebinar is non-refundable, any refunds must be processed by the host of the event in the payment system they have connected to their account.   

 

I’d like to void a token; how do I go about this? 

It’s possible to void a token in the “Account Event Tokens” page. You can void a token by using the “Expire” option. This causes the selected to expire, however, you can restore it. 

Expire and restore tokens

 

To consult the manual for this feature, click here.